Shipping Policy

A legal disclaimer

At S Loren Lux, we want to make sure your luxury glow essentials get to you quickly and safely. Please read our shipping guidelines below.

1. Processing Time

Orders are processed within 7-10 business days after purchase (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has been shipped.
During sales, holidays, or product launches, processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and order weight.
Estimated delivery times:
- U.S. Standard Shipping: 3–7 business days
- U.S. Express Shipping: 1–3 business days
- International Shipping: 7–21 business days (varies by country)
Please note: delivery times are estimates and may vary due to carrier delays, customs, or events beyond our control.

3. Domestic & International Shipping

We currently ship within the United States and select international countries.
International customers are responsible for any customs fees, duties, or taxes charged by their country.

4. Order Tracking

5. Wrong Address Disclaimer

Please double-check your shipping address at checkout.
S Loren Lux is not responsible for packages delivered to the wrong address due to customer error.

6. Lost or Stolen Packages

Once your order is marked “delivered” by the carrier, S Loren Lux is not responsible for lost or stolen packages.
If your package is missing, please contact the shipping carrier directly. We will assist where possible.

7. Damaged Items

If your order arrives damaged, please email us within 7 days of delivery with photos of the damaged product and packaging so we can make it right.

8. Contact Us

For questions about shipping or your order, please contact us:

S Loren Lux